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Refund and cancelation Policy

Experience & Tour Bookings

Cancellation by Customer

  • More than 7 days before the experience: Full refund.
  • 3–7 days before: 50% refund.
  • Less than 72 hours before: Non-refundable.

Accommodation Bookings

Cancellation policies may vary depending on each host.

Unless otherwise stated:

  • More than 7 days before check-in: Full refund.
  • 3–7 days before: 50% refund.
  • Less than 72 hours before check-in: No refund.

Marketplace Purchases

Customers may request a return within 14 days of receiving eligible products if:

  • The item is damaged.
  • The wrong item was received.
  • The product significantly differs from its description.

Returned products must be unused and in their original condition.

Cancellations by MetNativ or Hosts

If an experience or accommodation is cancelled by MetNativ or the provider due to unforeseen circumstances, customers will receive:

  • A full refund, or
  • The option to reschedule to another available date.

Refund Processing

Approved refunds are processed through the original payment method within 7–14 business days, depending on your payment provider.

These policies are designed to ensure fairness for both travelers and local providers while supporting sustainable rural tourism and authentic community experiences.